Authenticity, returns, and a phone number that reaches a person.
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From the counter
The honest answers.
The three questions buyers ask before they finish — answered plainly.
Something is sitting in your cart, and we suspect a question is what’s keeping it there. Behind a counter we’d simply answer it. So — the three we hear most, answered the way we’d answer them in person.
No. 01 — The one everyone asks
Is it authentic?
Yes — and here is what that word means in practice. We are an authorized dealer for the makers we carry. Your piece comes through the maker’s own channel and arrives as the maker intended: correct movement, correct packaging, nothing grey-market about it.
No. 02 — The careful one
What if it’s not right?
You have 30 days to return it, unused and in its original packaging. One thing we’ll say plainly rather than in fine print: sale items are final. If your piece is marked down, buy it as a decision, not a trial.
No. 03 — The old-fashioned one
Would you rather ask a person?
Call the house: +1 (514) 831-8255, Monday to Friday, 10 to 5. And if you’d rather decide with the piece in front of you, private appointments are available in Mont-Royal.