Ducci Jewellers · RevShift Media · v1.0 — July 4, 2026

The Ledger.
A lifecycle email system.

Ten flows and two campaign templates, written in the house voice — quiet authority, verified claims only, discounts in exactly two sanctioned touchpoints. Every render below is browsable at full size. Lifestyle imagery is shown in an initial art-direction round for your sign-off before the full set is produced.

10Flows
28Emails designed
2Campaign templates
2Discount touchpoints (DUCCI10)

01 · The Introduction (Welcome)

List join: NewsletterW1 — Welcome to the house (immediate)2 daysPlaced Order? → exitW2 — Why buy a watch from a jeweller?3 daysPlaced Order? → exitW3 — Three doors inexit

02 · The Second Look (Browse)

Test design: 2-arm delay: 90min vs 6h

Viewed ProductSuppress if Started Checkout / Added to Cart…50/50 random sample90 min | 6 hB1 — Still thinking it over? (dynamic product)1 dayPlaced Order? → exitB2 — The family it belongs tore-entry 3d

03 · Set Aside (Cart)

Test design: 2-arm delay: 1h vs 4h

Added to CartSuppress if Started Checkout 24h50/50 random sample1 h | 4 hC1 — We've set it aside (cart lines + trust)1 dayPlaced Order? → exitC2 — The honest answers (objections)re-entry 5d

04 · At the Counter (Checkout) ★flagship

Test design: 4-arm send-time (2 nested 50/50)

Started Checkout50/50 → 50/50 (4 arms)45min / 2h × eve / morningE1 — Your selection is at the counter20 hoursPlaced Order? → exitE2 — Whatever's holding you back2 daysPlaced Order? → exitE3 — Last call · DUCCI10 (toggle: no-discoun…re-entry 7d

05 · The Provenance (Post-purchase)

Placed OrderNew vs repeat buyer1 hourP1 — Your order, entered in the ledger5 daysP2 — Caring for the piece9 daysSkip if Flow 10 liveP3 — A minute of your time (review)once

06 · The Second Piece (Cross-sell)

Test design: UI trigger-split by purchased category

Placed Order +21dWatch buyer ↔ jewellery buyerX1 — The other half of the house7 daysPlaced Order? → exitX2 — The dates that are comingonce

07 · The Long Interval (Winback)

Segment: last order >75dWB1 — Since you were last in5 daysPlaced Order? → exitWB2 — Why the house stayed open7 daysPlaced Order? → exitWB3 — Before we close the entry · DUCCI10once/180d

08 · The Daybook (Nurture)

Segment: engaged, no purchase, no active com…N1 — What Eco-Drive actually is7 daysN2 — How to buy a watch as a gift7 daysN3 — The licensed cabinetloops quarterly

09 · The Quiet Close (Sunset)

No opens 120d AND no order 180dS1 — Should we keep writing?10 daysEngaged? → keepS2 — We'll leave the door open5 dayssuppress (manual review)

10 · Kept Time (Review/UGC)

Order delivered +14dR1 — How is it keeping time?7 daysReview submitted? → skip to R3R2 — A photo is worth moreMetric: review submittedR3 — Noted in the ledger, thank youonce

Campaign templates

Subject lines — primary & soft alternate (A/B)

EmailSubjectAlt subject (soft)Preheader
01 W1Welcome to the houseYou're on the ledgerWho we are, what we carry, and the one thing worth knowing about our prices.
01 W2Why buy a watch from a jeweller?The grey-market problem, plainlyAuthorized stock, honest pricing, and what Eco-Drive actually means.
01 W3Three doors inFor him, for her, or for the collectorMost people start in one of three places. Pick yours.
02 B1Still thinking it over?It caught your eye for a reasonThe piece you were looking at, and a quiet fact about shipping.
02 B2The family it belongs toWhere that watch comes fromEvery line has a lineage. Here's the one you were reading about.
03 C1We've set it asideYour cart, kept at the counterYour selection is waiting — with the facts that matter beside it.
03 C2The honest answersThree things buyers ask usAuthenticity, returns, and a phone number that reaches a person.
04 E1Your selection is at the counterHeld for youNo rush. It's set aside, and every payment method you'd expect works here.
04 E2Whatever's holding you backThe fine print, in plain languageGift timing, duties, returns — answered without the runaround.
04 E3Before we put it backLast call on your selectionYour selection goes back in the case soon. This should help decide it.
04 E3ndBefore we put it backLast call on your selectionYour selection goes back in the case soon — complete it in one step.
05 P1Entered in the ledgerYour order is confirmedWhat happens between now and your doorstep, from Montreal.
05 P2Caring for the pieceMake it a decades thingLight, water, sizing — the short honest version of watch care.
05 P3A minute of your timeHow is it wearing?One question from the house, and a thought about the next gift.
06 X1The other half of the houseYou've seen one side of usWatches were the introduction. Diamonds were the founding craft.
06 X2The dates that are comingA calendar worth checkingFather's Day, the anniversary, the graduation — sorted early, not scrambled.
07 WB1Since you were last inNew entries in the caseWhat's arrived at the house since your last visit. No strings.
07 WB2Why the house stayed openAfter the storefrontThe short story of Ducci — and why appointment-only was the right call.
07 WB3Before we close the entryA quiet last wordOne considered offer before we let the ledger rest.
07 WB3ndBefore we close the entryA quiet last wordOne last note before we let the ledger rest.
08 N1What Eco-Drive actually isThe watch that eats lightNo battery changes, no winding. The engineering, minus the brochure.
08 N2How to buy a watch as a giftThe three questions that matterWrist, style, occasion. Get those right and the box does the rest.
08 N3The licensed cabinetStar Wars, by CitizenLicensed editions are real watches first. A collector's short guide.
09 S1Should we keep writing?One question, one clickIf these letters aren't useful, we'd rather know than guess.
09 S2We'll leave the door openUntil next timeWe're closing this entry — the house is here whenever you need it.
10 R1How is it keeping time?Two weeks inOne minute, one honest word from you — it steers what we stock.
10 R2A photo is worth moreShow it on the wristA wrist shot helps the next buyer more than any spec sheet.
10 R3Noted in the ledger — thank youFrom the house, with thanksYour words are on the record now. We read every one.

What happens next

  • You review the flows and imagery direction below, and tell us what to keep or adjust — line by line if you like.
  • We finalize the lifestyle imagery from the approved direction.
  • We build the full system into your email platform and stage everything as drafts.
  • You get a final walkthrough, then we switch the flows live on your word.